Cambridge Samaritans

Just tried opening up explaining what my problems were but he couldn't wait to finish the phone call and made me feel very uncomfortable like he didn't really want to listen or care and felt it was a waste of time,it was really hard fr me to reach out too I hope noone else has to suffer the same way.

AllRightsMatter Donor · Mar 27, 2026 Trustpilot

Absolutely useless, took over 10 mins to answer my call for help and by then I'm ready to smash my hand and head up, thank you for your support, what a waste of time

Amritpaul Takhar Donor · Mar 27, 2026 Trustpilot

Never will ring samaritans again as most of the volunteers are narcissistics gaslighting you and patronising you and only doing it for there own ego boost to make them look good and ive had volunteers slamming the phone down on me they said there is other callers i was in the middle of speaking while that was said rude should be focussed on the caller not on the next call and you wouldnt believe me if i told you what a volunteer said while i was ODing i wanted to take more she said well you should of took more in the first place then it would of worked i was shocked and took back that she was encouraging me no empathy not fit for purpose suprised samaritans is still going with the amount of bad narcisstic volunteers as theyll pull it down then the good volunteers dont get noticed

Alex Dalkin Donor · Mar 27, 2026 Trustpilot

I contacted samaritans to get support over my depression and low self esteem that I have and am going through and like everyone else within 10 minutes of the call the talk ended with no support provided

Customer Donor · Mar 27, 2026 Trustpilot

Disgusting. I’ve been dealing with severe anxiety and depression for multiple years and I would call Samaritans because they helped me when I would hyperventilate. I recently tried to ring them to find out my number has been blocked. Do you know how disgusting that is? Your a 24/7 emotional support line that quite frankly doesn’t offer support. You just sit there listen then say you’ve been on the phone to long. You lot really need to consider changing your approach and actually get some younger people in because these OAP’s that you lot hsve and very inconsiderate. Honestly f this service i don’t advise to anybody.

joshua jefferies Donor · Mar 27, 2026 Trustpilot

I just wanted to talk about my one and only good experience with samaritans. the lady, Helen, spoke to me very gently and made me feel very held and listened to. I've had plenty of bad experiences with samaritans in the past, but if Helen is reading this, I just want her to know she really helped me feel calm tonight. thankyou darling.

Alice Donor · Mar 27, 2026 Trustpilot

I feel like anyone who calls the samaritans isn't in a good way, myself included. I was actually on the verge of suicide.I called and I spoke to Andy. I was suicidal before I called. The patience and empathy these guys have in incredible. I told Andy a whole host of problems I was having, however, the calm understanding advice he had for me was literally life changing. He sat on the phone with me for an hour while I cried, laughed, and pondered.While I mentally kept bringing myself down, Andy brought me back up. I never made it easy, as anyone in my position would do. Andy, thank you.

Luke Adam Husted Donor · Mar 27, 2026 Trustpilot

A lot of people, for various genuine reasons, prefer to talk to female volunteers and there just aren’t enough of them available to talk to at night. It can take several tries at 3 am to get through to a female voice, after a string of male ones, and the wait-times for any one call are already naturally protracted at that time.

Smith Donor · Mar 27, 2026 Trustpilot

What I don't get is why the Samaritans is on top everyone's list suggesting the Samaritans and they cannot even answer the phone? and if for any reason the Samaritans were short of stuff, how on earth they would not call back like anyone gets a missed call on their phones??!!! Rotten entity.

Willy Villa-Shonner Donor · Mar 27, 2026 Trustpilot

I rang Samaritans in Northampton roughly around 1am/1.30am into Saturday the 18th of May 2025. My head was full and I had served anxiety. I tried to engage/ talk with a female helper, Who sounded like she was in her late 40s/50s. She did not talk to me, her tone was rude. Didn't say who she was, and didn't asked for my name. During the conversation I was having with myself. The lady just went umm , occasionally throughout the conversation. She then ended the call abruptly herself, by saying do you feel better yet?. While I was still talking. Like I was disturbing her from painting her nails 💅 or reading a magazine, she sounded bored and was rude from the moment she answered my call...After not listening to a word I was saying. I said yes, with that, the lady put the phone down. I felt so stupid for ringing, and never will again. For a lady to just say umm occasionally through out the call and nothing else. I felt like I had bored her. She gave no advice and made it clear she was not listening. But to cut me off when I have never rang this service before, for help made me feel ten times worse, than I did before. For that lady to say, while I was talking. " Right do you think you feel better now" ?. I just said yes, knowing and feeling even more unwelcome on the phone. With that the lady didn't say goodbye or anything, and I didn't get a chance to in return. As she put the phone down. How this lady left me feeling for the rest of night, was awful, her attitude was bad, un-interested. I will never ring the service again. This has really put me of from seeking help from any telephone service. Regards. Ps' I'm female, regardless of the name I'm under....If I cld I wld not of given this lady/ the service, a star ⭐... Awful attitude 😔. Yet mental health service's are becoming harder to find...with all the government cuts, waiting lists etc...

Hayden Donor · Mar 27, 2026 Trustpilot